Privacy policy

Personal information

Osa Travels SRL will not disclose your personal information to third parties. The information we receive from you will be used only to confirm your vacation package or itinerary, and sometimes to inform you about our service offerings.

The information stored in the Online Reservation Platform provided by third parties will be their responsibility to safeguard it according to the Legislation of the country where those companies are located.

Osa Travels SRL does NOT sell data to third parties.

In the event that Costa Rican or International Police Authorities request the information, it will be delivered immediately, and said authorities will be responsible for that information.

Cookies

Our website uses cookies, small text files stored in your browser. When you first visit, a banner tells you that we use them. Some cookies are needed for the site to work, such as the one that remembers that you saw the cookie notice and the one that remembers the language you chose. Others help us understand how the site is used and measure our advertising.

Analytics and advertising

We use Google Analytics 4 and Google Tag Manager to learn, in aggregate, how visitors use our website: pages visited, time on the site, type of device and approximate location. We use this information to improve the website and our tours, not to identify you personally.

We advertise on Google Ads. Google may use cookies to measure whether a visit to our website or a booking came from one of our ads.

These services are provided by Google LLC, which processes the data under its own privacy policy. You can read how Google uses information from websites that use its services at policies.google.com/technologies/partner-sites.

Third-party services

• TrekkSoft processes online bookings and payments and may set its own cookies during checkout.
• Google Maps is embedded on our contact page to show where our office is.
• WhatsApp handles the conversations you start from our buttons.

Each of these providers is responsible for the data it processes, as described above.

How to control cookies

You can block or delete cookies in your browser settings at any time. The website will still work, although some features may not. You can also stop Google Analytics from collecting your visits with the Google Analytics opt-out browser add-on, and manage personalized Google ads at adssettings.google.com.

Contact

For any question about your data, or to ask us to update or delete it, write to osatravelsexpediciones@gmail.com or on WhatsApp at +506 8954-9111.