Terms and conditions

Responsibility

Osa Travels SRL, Cédula Jurídica 3-102-958756 (its owners, associates, agents and employees) notify that they do not assume any responsibility for injuries, theft, and failure of any means that is directly or indirectly caused by any tour in Costa Rica.

Osa Travels SRL will not be responsible for civil disturbances, Government restrictions or regulations, discrepancies or changes in traffic or service by third parties that offer a Service / product (accommodation, transportation, etc.), as well as damage to people or property in relation to any other service / product that will affect the reservation of the activity, the service / product that you have contracted.

Changes can be made to the itinerary when deemed advisable for the comfort and well-being of Osa Travels SRL and of the Client, as long as there is a willingness to negotiate by both parties before having made a Dispute or request a refund and it is made in writing through Chat by any means of communication used by the company (WhatsApp, Telegram or Signal) or through e-mail.

Luggage, vehicles or other belongings are the responsibility of the Client to safeguard them, however our Company will ensure that the Client is safe in our facilities.

The Provisions and / or Government Legislation must be followed as is by the Client and our Company, therefore Government provisions for Insurance coverage and / or any other aspect — it will be important that the Client is informed about the current Legislation and compliance with the ordinances of the Government of Costa Rica.

Medical and Health Service

Guests with some type of health condition or some type of disability must inform the staff of Osa Travels SRL before arriving to carry out any activity, as well as when they make the reservation online through the Internet, also if they cannot swim, are nervous, easily upset, are in psychological / psychiatric control or are elderly. This is so that our collaborators can assist them in the best possible way.

This is due to the fact that Clients may suffer from some complication during the activities due to being a protected wild area, and thus being able to be prepared in case of any emergency.

During the activity there is access to a first aid kit. It should be noted that our staff is not a DOCTOR, so they can only provide first aid. If the Client wishes, a private Doctor or Nurse can be hired and it will be paid by the Client at the time of making the reservation.

In possible emergencies in activities within the protected wild area, assistance or evacuation by Government Authorities could be prolonged, difficult, expensive or impossible. These procedures are not in charge of Osa Travels SRL.

In case of accidents or emergencies, Osa Travels SRL will act in accordance with the applicable Legislation of the Government of Costa Rica.

Cancellation and Refund Policy

At Osa Travels, we understand that plans can change. Due to the nature of our business, the following policy applies to all cancellations:

Cancellation made at least 24 hours in advance: If you cancel your tour at least 24 hours before its scheduled start, you will receive a 50% refund of the paid price.

Cancellation made less than 24 hours in advance: Cancellations made less than 24 hours before the tour begins are not eligible for any refund.

Cancellation by Osa Travels: If we have to cancel a tour because of bad weather or a park closure, you will receive a full refund or a new date, as you prefer.

This policy covers organization costs, National Park entrance fees, taxes, and payment gateway commissions, and applies regardless of the payment method used (Trekksoft, PayPal, office payment, or any online travel agency such as Viator).